All the important legal and security stuff, right here.

1. Definitions

• TicketCARE: Refers to Omakase Software Sdn Bhd, its subsidiaries, affiliates, agents, servants, and contractors.
• Account: The personal information, Payment Information, and credentials used by Users to access Paid Content and/or any communication System on Our Platform.
• Additional Terms: Specific contractual terms that may apply to certain Products or Services, in addition to Our Website Conditions.
• Affiliate or Subsidiary: Any related or associate company of Omakase Software Sdn Bhd, including their successors, assigns, employees, and agents.
• Agreement or Contract: Collectively, Our Website Conditions, any applicable Additional Terms, and Policy terms that apply to the use of Our Platform or for Products or Services ordered, supplied, or sought by You from Us.
• Content: Any text, graphics, images, audio, video, software, data compilations, page layout, underlying code, data, messages, and any other form of information capable of being stored in a computer that appears on or forms part of Our Platform.
• Courier: Any third party responsible for transporting Goods or Products from our premises to the Customer's.
• Customer, User, You, Your, Subscriber, or Registered Party: Refers to You or any third party that uses or accesses Our Platform or Our Products and Services.
• Downtime: Period when the service is unavailable, excluding scheduled maintenance or events outside TicketCARE's direct control.
• Event Organizer: The individual or entity responsible for organizing an event and selling tickets through Our Platform.
• Force Majeure: Overwhelming and unpreventable events caused directly and exclusively by forces of nature, acts of war, industrial action, epidemics, or other events beyond Our reasonable control.
• Goods or Products: Any tangible or intangible products that We advertise and/or make available for sale, subscription, lease, hire, or license through Our Platform.
• Invoice: Any invoice, receipt, or similar document, in hard copy or electronic form.
• Individual or Natural Person: A human being who has reached the age of majority and has legal capacity to contract.
• Legal Person: Any entity created, formed, registered, or incorporated pursuant to the Laws of a Country, State, or any political subdivision thereof, or pursuant to International Law or Conventions.
• Order Form, Customer's Order, or Purchase Order: A written request provided or submitted by You to Us, deemed as an Offer to Purchase or an Offer for the Provision, Supply, license, hire, or subscription of Products or Services.
• Our Platform or Our Websites: The websites operated by Omakase Software Sdn Bhd, including ticketcare.my, and Our mobile applications.
• Payment Information: Any details required for the purchase of Products or Services from Our Platform, including credit/debit card numbers, bank account numbers, payment methods, and bank codes.
• Payment Processor: Third-party services partnered with us to facilitate online payments.
• Purchaser: Any person or business that buys Goods or Tickets from Our Platform.
• Services: Collectively any online facilities, tools, services (including interactive services), or information that TicketCARE makes available through Our Platform now or in the future.
• Supply or Provision of Goods, Products, or Services: Encompasses, according to context, a Sale, Subscription, License, Hire, Rental, or Assignment transaction.
• System: Any online communications infrastructure that TicketCARE makes available through Our Platform now or in the future.
• Ticket: A ticket or reservation (whether physical or electronic) that allows the holder access to an event.
• Ticket Provider: An event organizer who cooperates with TicketCARE to sell their Tickets on the Platform.
• Website Conditions: Collectively our General Terms, Privacy Policy, Acceptable Use Policy, and Copyright Policy.

2. Offer and Acceptance

No part of Our Platform or of Our Products or Services shall be deemed to constitute a Contractual Offer to You. When You issue Your Order Form, such Order Form shall be deemed to be Your Offer for the purchase, hire, rental, license, supply, or provision of the subject Products or Services. We are at liberty to Accept or Reject Your Offer. If We accept Your Offer, We shall issue to You an 'Acceptance Confirmation' and a receipt. Our Acceptance Confirmation shall be treated as an "Acceptance" of Your "Offer".

3. Legal Capacity

Individuals: You may use any part of Our Platform, regardless of age, as long as You agree to and abide by Our Website Conditions. However, if You wish to create an account or make an offer for the provision or supply of Products or Services, You may only do so if You are over the age of twenty one and register with us to open an account. If You are below the age of 21, You may not open an account, register with Us, or order Products or Services from us. If You seek to do so, You must obtain the consent of Your parent or guardian, who can open the account, register, and order the Products or Services on Your behalf. For certain services, You must be 18 years old or older.

Legal Persons: If You open an account to order Products or Services from us and You act on behalf of a legal person, You hereby warrant and undertake that You possess the authority to bind Yourself, Your principals, or employers (or the legal person named by you).

4. Registration and Account Creation

As part of the registration and account creation process, You shall select a username and password. You shall not:

• Select a username already used by another person or one likely to cause confusion.
• Use a username in which another person has rights without their authorization.
• Use a username that We, in Our sole discretion, deem offensive or inappropriate.

You may be required to provide documentary proof of identity, such as scanned copies of Your Identity Card, Passport, or Company profile. We reserve the right to deny account creation based on Our inability to verify the authenticity of the registration information or documents.

You are solely responsible for maintaining the confidentiality of Your username and password. You must immediately notify Us in writing of any known or suspected unauthorized use of Your account or any breach of security, including loss, theft, or unauthorized disclosure of Your password or banking information. You are fully responsible for all usage and activity on Your account, including use by any third party authorized by You. The use of Your account by any individual under the age of twenty one (21) is strictly prohibited.

You agree to maintain only one account with us at any time for the Provision of any Product or Service, unless otherwise agreed. At the time of account creation, You certify that You have no other account(s) with us.

5. Nature of the Service and Relationship with Users

TicketCARE operates as a platform provider that handles booking transactions and payment transactions for Tickets and other Products/Services offered for the convenience of its Users. We are not the ticket seller or event organizer. When You sell tickets or other products/services to Consumers through Our Platform, the contractual relationship is solely between You (as the Event Organizer or Ticket Provider) and the Consumer.

As an Event Organizer or Ticket Provider, You agree to:

• Handle all communication with Your Consumers and not refer them to Us for customer support.
• Respond to any queries You receive from Consumers within 5 days.
• Accept all liability in relation to the contractual relationship between You and the Consumer.
• Notify Your Consumers immediately and update Your TicketCARE event page if Your event is cancelled, postponed, or has a material change.
• Comply with applicable laws and obligations related to Your provision of events, products, or services.
• Provide Us with accurate and complete information and material as We may reasonably require to supply the Services.

We reserve the right to suspend or terminate Your access to the Service if You fail to adhere to these contractual relationship requirements with Your Consumers.

6. Payment Terms

All payments must be effected in the currency of Malaysia (MYR), unless otherwise agreed in writing. For participants paying from overseas or using a non-Malaysian Bank, exchange rate conversions will apply.

Payments may be made using the following payment mediums:

• By Credit Card, or Debit Card.
• By FPX (Financial Process Exchange).
• By DuitNow QR.
• By E-Wallets.
• By an Inter Bank Transfer of Funds from Your Bank to Our Bank Account (Telegraphic Transfer).
• Such other method as may be agreed between You and Us.

The Products or Services ordered shall only be shipped, delivered, or provided to You once We have received cleared payment of Our invoice. For Services, the service will be activated upon Our receiving cleared payment.

Late Payments: Where payment has not been received by Us within seven (7) days of the issue of Our Invoice, We reserve the right to cancel Your order without any recourse by You. Agreed Interest for late payments shall be charged at the rate of two percent per month until all sums due and owing by You have been paid.

Recurring Payments: TicketCARE will charge the credit card, debit card, or charge card You provide ("Card") on a recurring basis at applicable times when fees or charges become due. You may withdraw this authorization by notifying TicketCARE 14 days in advance. If notice is not received at least three (3) days in advance of a scheduled payment date, TicketCARE may still charge Your account for the next payment.

7. Pricing and Availability

All pricing information, fees, or charges for Products and Services on Our Platform are correct at the time of going online. TicketCARE reserves the right to change prices, fees or charges and alter or remove any Special Offers, Promotions, or Rewards from time to time as it deems necessary.

All prices, fees, or charges on Our Platform do not include GST/Sales and Service Tax, unless otherwise specified. The final price paid by You shall be itemized and specified in Our Invoice, including applicable SST, Delivery Costs, and Insurance Costs.

Service Availability: TicketCARE will use reasonable efforts to achieve a Monthly Uptime Percentage of at least 99.5% for any calendar month. Service unavailability caused by scheduled maintenance (with 24-hour advance notice) or events outside Our direct control (including Force Majeure, internet failure) are not counted as Downtime.

8. Provision of Products and Services

Commencement: Provision of Services shall commence when full payment has been received from You.

• Skill and Care: TicketCARE shall use its best endeavours to provide the Services with reasonable skill and care.
• Corrections: In the event that Services provided are not in conformity with Your Order (incorrect or incomplete), You should contact Us within Two days to inform Us of the mistake. TicketCARE will ensure necessary corrections are made within a reasonable time frame.
• Changes: TicketCARE reserves the right to make changes or alterations to the Services or Products from time to time.
• Product Descriptions: While efforts are made to ensure graphical representations and descriptions of Products correspond to actual Products, TicketCARE is not responsible for variations.
• Software/Applications (Apps): Where Products or Services include software/apps, their use may be subject to an End User License Agreement ("EULA") or other third-party contractual terms. You agree to comply with such terms. If no EULA is provided, TicketCARE grants You a non-exclusive, revocable, personal, non-transferable license to use such software/apps solely with the Products and Services.
• Title and Risk of Loss/Damage: In a sale, title and property in Products will not pass to You until full invoice price is received. Risk of loss or damage passes upon delivery to the courier. For leased/hired/licensed products, title remains with TicketCARE (or third-party providers). If payment is not made, TicketCARE (or Product Owners) has the legal right to retrieve Products from Your premises.
• Delivery of Products: TicketCARE will notify You by email when Products are dispatched. Delivery is generally limited to residential or business addresses in Malaysia and will not be made to P.O. Box addresses.
• Returns and Refunds: TicketCARE aims to provide high-quality, fault-free products.
  • If Products do not match the order or description, You should contact Us within ten working days to arrange return for replacement or refund.
  • If Products have faults on delivery, contact Us within ten working days for return. TicketCARE is not responsible for return shipment costs for faulty items, but will refund the price upon receipt.
  • If Products are damaged in transit, report within ten working days. You are responsible for return shipment and insurance costs.
  • If You no longer require Products, they can be returned within ten days of receipt if packaging is unopened and Products can be re-sold as new. You are responsible for shipment and insurance costs.
  • TicketCARE reserves the right to exercise discretion with respect to any returns, considering factors like product use, deterioration, opened packaging (for audio/video/software), and damage. We may charge a Cancellation Fee for non-defective, used Products.
  • For event tickets sold by Event Organizers, it is the responsibility of the Organizer to communicate its refund policy and to issue refunds. All communications or disputes regarding refunds are between the Organizer and the Registered Parties, and TicketCARE will not be responsible or liable in any way for refunds or errors in issuing refunds.

9. Intellectual Property

TicketCARE's Intellectual Property: All Content included on Our Platform, unless uploaded by Users, including text, graphics, logos, images, sound clips, video clips, data compilations, page layout, underlying code, and software, is the property of TicketCARE, our affiliates, or other relevant third parties. You acknowledge that such materials are protected by applicable Malaysian and international intellectual property laws.

You shall not reproduce, copy, distribute, store, or in any other fashion re-use material from Our Platform, unless expressly permitted in writing by Us. Commercial or promotional distribution, publishing, or exploitation of Our Platform content is strictly prohibited without express prior written permission.

Third-Party Intellectual Property: Unless expressly indicated, all intellectual property rights, including Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors. You shall not reproduce, copy, distribute, store, or re-use such material without express written permission from the relevant owner.

User-Submitted Content (Your Content/Submitted Materials): You own all rights in and are responsible for the legality, reliability, integrity, accuracy, and quality of all content (including text, pictures, event information, reviews, comments) which You upload to Our Platform ("Your Content"). By uploading Your Content, You grant Us an unconditional, non-exclusive, transferable, royalty-free, worldwide license to use Your Content in any manner necessary for the provision of the Service. If Your event is public, You also grant Us a license to use Your Content to promote Our Service.

Any information, creative works, demos, ideas, suggestions, concepts, or other materials submitted or sent to Us ("Submitted Materials") will be deemed not confidential and may be used by Us in any manner consistent with Our Privacy Policy. You grant Us and Our affiliates a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive, and fully transferable, assignable, and sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, and incorporate in other works any Submitted Materials (in whole or part) in any form, media, or technology, including for promotional and/or commercial purposes.

10. Prohibited Use and User Conduct

When using Our Platform or any communication system, You must adhere to the following rules:

• You shall not use foul, obscene, or vulgar language.
• You shall not submit Content that is unlawful or otherwise objectionable, including abusive, threatening, harassing, defamatory, ageist, sexist, or racist content.
• You shall not submit Content intended to promote or incite violence or any criminal act.
• Your submissions for inquiries must be in English.
• You shall not impersonate any other person, particularly employees and representatives of TicketCARE or our affiliates.
• You shall not use Our Systems for unauthorized mass-communication, "spam," or "junk mail".
• You shall not use Our Platform for any purpose that is unlawful or illegal under any law within or outside Malaysia.
• You shall not use Our Platform in any manner that could damage, disable, overburden, or impair it or interfere with any other party's use and/or enjoyment. This includes "spidering," "screen scraping," "database scraping," harvesting of email addresses, "flooding" servers with requests, or attempts to gain unauthorized access.
• You shall not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided through Our Platform.
• You shall not violate the rights of any person, including copyright, trade secret, privacy, or any other intellectual property rights.
• You shall not upload, post, reproduce, or distribute any content protected by copyright or other proprietary rights without owner's permission.
• You shall not transmit or attempt to transmit any computer viruses, worms, defects, trojan horses, or other items of a destructive nature.

Monitoring and Control: You acknowledge that TicketCARE reserves the right to monitor any and all communications made by You to Us or through Our Platform Systems. We may retain copies of such communications. Any information You send through Our Systems or post on interactive services (forums, chats) may be modified by us, and You waive Your moral right to be identified as the author. We reserve the right to remove Your Content that violates Our Acceptable Content Standards.

11. Third-party Websites and Services

Our Platform may contain links to other sites or resources provided by third parties. Unless expressly stated otherwise, these websites are not under the control of TicketCARE. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of their use. The inclusion of a link does not imply endorsement or promotion by Us.

Dealings with Third-Party Suppliers: You agree that Your dealings with Third-Party Sellers, Suppliers, licensors, or Service Providers ("third party suppliers") found on or through Our Platform, including payment and delivery for any Products or Services, are solely between You and such Third-Party suppliers. You irrevocably agree that TicketCARE shall not be responsible or liable for any claims or disputes You may have with such third parties, no matter for what reasons or causes. This includes Payment Processors whose services are subject to their own terms and conditions.

12. Disclaimers and Limitation of Liability

You hereby irrevocably acknowledge and agree that:

• Our Platform and the Products and Services provided are on an "AS IS", "AS AVAILABLE", and "WITH ALL FAULTS ACCEPTED" basis.
• TicketCARE makes no warranty or representation that Our Platform or Our Products and Services shall meet Your requirements, be of satisfactory quality, be fit for a particular purpose, not infringe third-party rights, be compatible with all computer systems, be secure, or that all information provided will be accurate. We make no warranties or guarantees of any specific results from the use of Our Platform.
• TicketCARE is not responsible for any material created or submitted by Users. No user-created material is endorsed or supported by TicketCARE.
• No part of Our Platform is intended to constitute professional opinion or advice, and content should not be relied upon for decisions.
• We do not warrant the accuracy and completeness of the material on the website. We may make changes to the material on the website, or to the functionality of the Service, at any time without notice. The material on the website may be out of date, and we make no commitment to update such material.
• TicketCARE accepts no liability for any disruption or non-availability of Our Platform or its Products and Services resulting from external causes, including ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, force majeure, acts of war, or legal restrictions and censorship.
• To the maximum extent permitted by law, TicketCARE accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, punitive, special, or exemplary damages arising from the use of any of Our Platform, Our Products or Services, business interruption, or loss of profit, business opportunity, or goodwill. Users should be aware that they use Our Platform and its Content at their own sole risk.
• We shall not be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as Force Majeure.
• Our maximum liability arising under any circumstances, in respect of any services offered on the Platform, shall be limited to the refund of the total amount received from You for availing the Services less any cancellation, refund, or other charges, as may be applicable. In no case shall the liability include any consequential loss, damage, or additional expense whatsoever.

13. Indemnification

You agree to indemnify, defend, and hold harmless TicketCARE, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners, and employees from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees) asserted against or incurred by TicketCARE that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant, or agreement made or obligation to be performed by You pursuant to these General Terms. This also includes claims or demands in relation to any dispute(s) with Your Consumers and/or Your relationship with Consumers and event attendees, or made by any third party due to or arising out of Your Content and Your use of the Service.

14. Termination and Cancellation

Either TicketCARE or You may terminate Your Account.

• If We terminate Your Account, You will be notified by email, and an explanation may be provided. We reserve the right to terminate Your account without giving reasons. Any current or pending orders or payments will be cancelled, and the provision of Products or Services to You will be cancelled.
• We reserve the right to cancel orders or payments without stating any reasons. Such cancellation may be effected at any time prior to the processing of any payment or the commencement of any ordered Products or Services. If orders or payments are cancelled for any reason prior to delivery or commencement, You will be refunded any monies paid.
• If You terminate Your Account, any non-completed orders or payments will be cancelled, and You will be refunded any monies paid in relation to those orders. You may terminate Your account at any time by submitting feedback or through an email communication to support@ticketcare.my. Upon termination request, Your account will be terminated within five (5) business days. You are responsible for all fees and charges incurred up to the time the account is terminated.

15. Force Majeure

We will not be held responsible for any delay or failure to comply with Our obligations under these Website Conditions or any applicable Additional Terms if the delay or failure arises from any cause/s which is beyond Our reasonable control, including by reason of Force Majeure. Force Majeure events include, but are not limited to, Acts of God, war, threatened war, acts of terrorism or threatened acts of terrorism, strike, lockout, industrial action, health epidemic or pandemic, fire, flood, drought, tempest, or other events beyond Our control.

16. Disputes or Claims

Any controversy, claim, or dispute of whatever nature arising between You and TicketCARE ("Dispute"), including, without limitation, any Dispute arising out of, or having to do with Your Use or Access to Our Websites, including any Products, Services, Content, or any Agreement entered into between You and Us, shall be resolved in accordance with the Law of Malaysia.

Not withstanding the above, in relation to intellectual property issues, or where the rights of a party are in serious jeopardy, and incalculable loss may be suffered by an innocent party, the aggrieved party shall be entitled to seek equitable reliefs from the High Court sitting in Malaysia, such as injunctions, declarations, accounts or specific performance.

The parties agree that resorting to legal process for such matters shall not stay the resolution of any other issues in dispute between the parties.

17. Other Important Provisions

• No Waiver: If TicketCARE fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
• Previous Terms and Conditions: In the event of any conflict between Our current Website Conditions and prior versions, the current versions shall apply to any contract entered into between You and Us, unless expressly stated otherwise.
• Third-Party Rights: Nothing in Our Website Conditions shall confer any rights upon any third party/parties. The agreement created is between You and TicketCARE, its subsidiaries or affiliates.
• Electronic and Mobile Communications: TicketCARE may choose to deliver all communications to You electronically, via email (to the address You provide) or other medium. You agree to do business electronically and receive electronically all current and future notices, disclosures, communications, and information. You agree that electronic communications satisfy any legal requirement that such communications be in writing.
• Non-Assignment: You agree that You shall not assign, transfer, make over, subcontract, or delegate any Agreement entered into between You and Us to any third party without Our express written consent. Any such purported assignment shall be treated as void and of no legal effect against Us.
• Governing Law and Jurisdiction: Our Website Conditions and the relationship between You and TicketCARE shall be governed by and construed in accordance with the Law of Malaysia.

18. Contact Us

You may contact Us at: Email: support@ticketcare.my
WhatsApp:+6011-6336 6577
Address: 17-1-1, Bayan Point, Medan Kampung Relau, 11900 Bayan Lepas, Penang, Malaysia.